Opening the Composer

Who can use this: Owner, Admin, Member. Plan requirement: Free and above (within post limits).

The Composer is where you write and configure all your posts before publishing or scheduling.

• Web app: Click Composer in the left sidebar, or navigate directly to /composer.
• Mobile app: Tap the Composer tab in the bottom navigation bar.

Selecting target social accounts

At the top of the Composer, you will see your connected social accounts listed as selectable tiles. Each tile shows the platform icon and account name.

1. Tap or click each account you want to include in this post. Selected accounts are highlighted.
2. You can select multiple accounts to publish the same post across several platforms at once.
3. If you have no connected accounts, a prompt will appear directing you to Social Accounts to connect one first.

Writing a caption

The Caption field is required. This is the text body of your post.

1. Click or tap inside the Caption text area.
2. Type or paste your post text.
3. A character counter at the bottom of the caption field shows you how many characters you have used. Each platform has different character limits — 247BrandHQ will show a warning if you exceed the limit for any selected platform.

Adding images and videos

You can attach images or videos to a post from two sources: your device (phone storage or computer file system) or your 247BrandHQ Media Library.

From your device

1. In the Composer, click Add media or the camera/image icon in the media area.
2. Web: A file picker opens. Select one or more files from your computer.
   Mobile: A menu appears — choose Camera to take a new photo/video, or Gallery to pick from your device's storage.
3. The selected file(s) appear as thumbnails in the media area of the Composer.
4. To remove a file, click or tap the × on its thumbnail.

From the Media Library

1. Click Media Library in the media area of the Composer.
2. Browse or search your uploaded files.
3. Select the files you want to include and click Insert.

Optional fields

The Composer includes several optional fields that give you more control over your post. Expand the More options section to access them.

Publishing options

When your post is ready, use one of the three action buttons at the bottom of the Composer:

Monthly post limits

Each plan includes a monthly post limit. Each time you publish or schedule a post (not drafts), it counts toward your monthly limit. The count resets on your billing anniversary date each month.

Editing a scheduled post

Who can use this: Owner, Admin, Member (own posts). Plan requirement: All plans.

1. Navigate to Queue from the sidebar.
2. Find the scheduled post you want to edit. Scheduled posts show their publication date and time.
3. Click the post to open it, or click the Edit button on the post card.
4. The post opens in the Composer in edit mode. Make your changes.
5. Click Update schedule to save changes and keep the same scheduled time, or Reschedule to pick a new date and time.

Cancelling a scheduled post

1. Navigate to Queue.
2. Find the post you want to cancel.
3. Click the three-dot menu (⋮) on the post card.
4. Select Cancel post or Move to draft.
• Cancel post — removes the post entirely.
• Move to draft — converts the scheduled post back to a draft, preserving all content.

Managing drafts

Drafts are posts that have been saved but not yet published or scheduled. They are never visible on your social media profiles.

1. Navigate to Queue and select the Drafts tab.
2. All your saved drafts appear here, sorted by date last modified.
3. Click a draft to open it in the Composer.
4. Edit the content as needed, then choose Publish now, Schedule, or Save draft.
5. To delete a draft, open the three-dot menu on the draft card and select Delete draft.

What happens after publishing

When a post is published (immediately or at the scheduled time):

• A success notification appears in the app (web: notification bell, mobile: push notification).
• The post appears in your Queue → Published list.
• The post goes live on all selected social platforms simultaneously.
• Analytics data for the post begins populating within a few minutes to a few hours, depending on the platform.

If a post fails to publish (for example, because a social account token has expired), you receive an error notification and the post is marked as Failed in the Queue. You can retry the post after resolving the issue.