What is the Media Library?

The Media Library is a centralised storage area where you can upload images and videos for use in your social media posts. Instead of uploading the same file repeatedly, you upload it once and reuse it across as many posts as you like.

The Media Library is specific to a workspace. Media files uploaded to one workspace are not accessible from other workspaces.

Accessing the Media Library

Who can use this: Owner, Admin, Member. Plan requirement: All plans.

• Web app: Click Media in the left sidebar, or navigate to/media.
• Mobile app: Tap More in the bottom navigation, then select Media Library.

Uploading files

Who can use this: Owner, Admin, Member. Plan requirement: All plans (within storage limit).

1. Open the Media Library.
2. Click Upload or drag and drop files directly onto the page. On mobile, tap Upload and choose Camera or Gallery.
3. Select one or more files to upload. You can upload multiple files in a single batch.
4. An upload progress indicator appears showing the upload status for each file.
5. Once uploaded, the file appears in your library and is immediately available for use in posts.

Storage limits by plan

Storage is per workspace. Your current usage and remaining capacity are shown in the Media Library header.

Storage usage warnings

247BrandHQ sends you warnings as you approach your storage limit:

Organising files with folders

You can create folders to keep your media organised by campaign, platform, date, or any other system that works for you.

Creating a folder

1. In the Media Library, click New folder.
2. Enter a name for the folder and click Create.
3. The folder appears in the sidebar of the Media Library.

Moving files to a folder

1. Select one or more files by clicking their checkboxes.
2. Click Move in the toolbar that appears.
3. Select the destination folder and click Move here.

Tagging and file metadata

Adding tags and metadata to files makes them easier to find when you are creating posts.

1. Click a file in the Media Library to open its detail panel.
2. In the detail panel, you can:
   • Add a title or description to the file.
   • Add tags (comma-separated labels) for quick filtering.
   • View the file's technical details (dimensions, file size, upload date).
3. Click Save to apply the changes.

Using media from the library in a post

You can attach Media Library files directly to a post without re-uploading them.

1. Open the Composer.
2. In the media area, click Media Library.
3. Browse your library or search by file name or tag.
4. Select the file(s) you want to attach.
5. Click Insert. The files are added to the Composer's media area.

Deleting files

Deleting a file from the Media Library moves it to the trash first. Files in the trash are retained for 30 days before being permanently deleted. You can restore a trashed file within this window.

1. Select the file(s) you want to delete using the checkboxes.
2. Click Delete in the toolbar or three-dot menu.
3. Confirm the deletion in the dialog that appears.
4. The file moves to Trash. Click Trash in the sidebar to view it.

Restoring from trash

1. Navigate to Media Library → Trash.
2. Find the file you want to restore.
3. Click Restore on the file card.

What happens to media when a subscription expires

If your paid subscription expires and you do not renew within 7 days:

• Your uploaded media files are permanently deleted on day 7 after expiry.
• Your account and workspace settings are preserved.
• You continue to have access to the Free plan features.

If you renew your subscription before day 7, your files are not deleted. See the Billing & Plans guide for full details.