Help Centre

Visit https://247brandhq.com/register to sign up for free. No credit card required. You can also sign in with your Google account.

After logging in, go to Settings → Social Accounts. Click "Connect" next to any supported platform and follow the OAuth authorisation flow. You'll need to be an admin of the page/account you want to connect.

Yes. The free plan includes 15 posts per month, 1 workspace, and up to 2 social connections. No time limit and no credit card required.

From your dashboard, go to Settings → Team, then click "Invite member". Enter their email and select a role. They'll receive an invitation email.

Open the Composer, write your caption, select your social platforms, click "Schedule", and pick a date and time. The post will publish automatically.

Yes. In the Composer, you can select any combination of your connected social accounts. Each platform's character limits and media requirements are validated before publishing.

You'll receive an email notification and an in-app alert. The post will be marked as failed in your Queue. You can review the error and retry or edit the post.

Yes, from the Queue or Calendar view. Click the post to open it, make your changes, and save. If the post has already started publishing, you'll need to cancel and repost.

You can manage Business, Creator, and Agency workspaces in the same 247BrandHQ account. Existing workspaces remain Business workspaces unless you explicitly choose another type.

Creator workspaces add Creator Profile, Content Pillars, Content Ideas, creator-focused AI Studio tools, Facebook and Instagram repurposing, creator analytics, and optional Partnerships. They continue to use the shared Composer, Calendar, Queue, Engagement, and Media Library.

Yes, when you have an eligible WhatsApp Business connection. WhatsApp is available for audience enquiries, customer conversations, AI Agents, and approved campaigns; it is not treated as a creator feed-publishing channel.

Yes. Agency workflows use separate workspaces, team roles, approvals, publishing, analytics, and shared platform infrastructure to keep each client isolated.

Creator AI uses your profile, content pillars, recent ideas, recent topics, and publishing history. Autopilot also applies the repeat-protection window configured for the workspace.

Connect an eligible WhatsApp Business account to bring customer messages into the Unified Engagement inbox. WhatsApp Campaigns remain a separate workflow for approved template messages to opted-in contacts.

No. Automated replies pass through server-side channel compliance checks. The conversation window, approved templates, permissions, account status, rate limits, and human takeover state are checked before a message can be sent.

The conversation changes to human-active handling and automatic agent sending is turned off. Your team can continue replying from Unified Engagement.

The shared Agent Engine supports eligible WhatsApp, Facebook Messenger, Instagram DMs, Facebook comments, and Instagram comments, subject to each channel’s rules and permissions.

Each plan includes a monthly AI credit allowance. Caption generation costs 5 credits, hashtag suggestions cost 2 credits, and full AI Studio generation costs 10 credits. You can top up with credit packs from Settings → Billing.

We use OpenAI GPT-4 and Google Gemini for caption and content generation. You can switch between providers in AI Studio settings.

No. Your content is sent to AI providers only to generate the requested output. We do not retain or use your content for AI model training.

Autopilot automatically generates and schedules posts for your workspace based on your brand profile and posting frequency settings. You can set it to require approval before publishing or allow fully automatic posting.

We accept Nigerian Naira (NGN), US Dollars (USD), Kenyan Shilling (KES), South African Rand (ZAR), and other African currencies via Paystack and Flutterwave. iOS users can subscribe via Apple in-app purchase; Android users via Google Play.

Go to Settings → Billing and click "Cancel plan". Your plan will remain active until the end of the current billing period, then revert to the free plan.

You have a 7-day grace period to renew. After 7 days without renewal, your uploaded media files are deleted. Your account stays active with free plan limits. If your account is inactive for 30 days after that, it will be permanently deleted.

We don't offer refunds for partial billing periods. If you believe you were charged in error, email us within 14 days at support@247brandhq.com and we'll investigate promptly.

Go to Settings → Security and click "Enable 2FA". Scan the QR code with an authenticator app (Google Authenticator, Authy). You'll need to enter a 6-digit code on every login.

Go to Settings → Social Accounts, find the connection, and click "Revoke permissions". This removes the stored tokens. The connection will be shown as permission-revoked and can be re-authorised at any time.

Go to Settings → Account → Danger Zone and click "Delete account". You'll be asked to confirm. Account deletion is processed within 30 days. This action is irreversible.

Social access tokens are encrypted at rest with AES-256. All data is transmitted over HTTPS/TLS. We maintain audit logs of all sensitive operations. Read more in our Privacy Policy.