Troubleshooting

1. 1Check that you are entering the correct email address. The email is case-insensitive, but make sure there are no extra spaces.
2. 2Check your password. Passwords are case-sensitive. If you are using a password manager, make sure it has the correct stored password.
3. 3If you have forgotten your password, click Forgot password? on the login page to receive a reset code by email.
4. 4If you registered with Google, click Continue with Google instead of entering a password.
5. 5If none of the above work, try clearing your browser cookies and cache, then attempt login again.
6. Note: If your account has been suspended, you will see a specific suspension notice. Contact support@247brandhq.com for assistance.

1. 1On the Verify email page, click Resend code.
2. 2A new 6-digit code is sent to your email address. Check your inbox (and spam folder).
3. 3Enter the new code within 10 minutes before it expires again.
4. Note: Each resend request invalidates the previous code. Only use the most recently sent code.

Related guide: Getting Started →

1. 1Check the connection status on the Social Accounts page. If the status shows Error, tap or click the error to see a detailed message.
2. 2Note that all 247BrandHQ social platform integrations are currently awaiting developer app review from the respective social networks. Connections may not yet be available.
3. 3If pop-ups are blocked in your browser, enable them for 247BrandHQ and try again.
4. 4Make sure you are authorising with an account that has admin access to the page or profile you want to connect.
5. 5Try connecting from a different browser or incognito mode to rule out browser extension conflicts.
6. Note: You will receive an email when each platform integration becomes fully available after completing the developer review process.

Related guide: Social Accounts →

1. 1Open your Queue and find the failed post. It will be marked with a red Failed badge.
2. 2Click the post to view the error details. Common errors include: Token expired, Permission revoked, or Platform API error.
3. 3If the error is Token expired or Permission revoked: navigate to Social Accounts and reconnect the affected account.
4. 4After reconnecting, return to the Queue, find the failed post, and click Retry.
5. 5If the error is a platform API error (e.g., the platform rejected the content), review the error message for specific guidance. Common causes include: caption too long, unsupported media format, or posting rate limits.
6. Note: If retrying does not work and the error persists, contact support@247brandhq.com with the post ID and error message.

Related guide: Creating Posts →

1. 1Check your AI credit balance. Navigate to Settings → Billing → AI Credits or look at the credit indicator on the Dashboard.
2. 2If your balance is zero, you need to either wait for your monthly credits to reset (on your billing anniversary date) or purchase a top-up pack from Settings → Billing → Buy AI credits.
3. 3Confirm that your current plan includes AI features. The Free plan includes only 10 AI credits per month, which may have been used up.
4. 4If you have credits but AI features are still unavailable, try refreshing the page or logging out and back in.
5. Note: AI Autopilot pauses automatically when credits are exhausted. It resumes once credits are replenished.

Related guide: AI Credits →

1. 1Navigate to Media Library and review your existing files. Delete any files you no longer need to free up space.
2. 2To delete files: select them using the checkboxes, then click Delete. Files move to the trash first — empty the trash to immediately reclaim space.
3. 3If you need more storage, upgrade your plan. Higher plans include significantly more storage. Go to Settings → Billing → Upgrade plan.
4. Note: Upgrading your plan increases your storage limit immediately. You do not need to re-upload any files.

Related guide: Media Library →

1. 1Check that your card details are correct and that the card is not expired.
2. 2Confirm that your card has sufficient funds or credit limit for the subscription amount.
3. 3Some cards require an additional 3D Secure (OTP) verification. Check if a verification SMS or popup was displayed and act on it.
4. 4Try a different card or payment method (e.g., bank transfer if using Paystack).
5. 5If you are on Android or iOS, ensure your payment method in Google Play or Apple ID is valid.
6. 6Wait 5–10 minutes and try again — occasionally payment processors have temporary outages.
7. Note: If you were charged but the plan was not activated, email support@247brandhq.com immediately with the transaction reference number.

Related guide: Billing & Plans →

1. 1Ask the invitee to check their spam or junk mail folder. Invitation emails sometimes land there.
2. 2Verify that the email address used in the invitation is correct. Navigate to Team, find the pending invitation, and check the email shown.
3. 3If the email is correct but still not delivered, click the three-dot menu on the invitation and select Resend invitation.
4. 4Note that invitations expire after 48 hours. If the invitation has expired, it will show as Expired in your Team list. Click Resend to send a fresh one.
5. Note: If the invitee uses a corporate email with strict spam filtering, ask them to whitelist no-reply@247brandhq.com.

Related guide: Team Management →

1. 1Check your internet connection. The 247BrandHQ app requires an active connection to sync data.
2. 2Pull down on the screen to trigger a manual refresh. A refresh indicator spins at the top to confirm sync is in progress.
3. 3Force-close the app and reopen it. On iOS, swipe up from the bottom and swipe the app away. On Android, tap the Recent Apps button and close 247BrandHQ.
4. 4If the issue persists, log out of the app (More → Sign out) and log back in. This triggers a full data sync.
5. Note: If data sync continues to fail after these steps, uninstall and reinstall the app. Your data is stored server-side and is not lost when you reinstall.

Related guide: Mobile App →