Frequently Asked Questions

Yes. 247BrandHQ has a permanent Free plan that includes 1 workspace, 15 posts per month, 1 GB of media storage, and the social connections shown in the current plan catalogue. No credit card is required to start. AI features begin on paid plans, and you can upgrade at any time for higher limits.

No. You can create a free account without entering any payment information. A card is only required when you choose to upgrade to a paid plan.

Yes. On the registration page, click Continue with Google. You will be taken to Google's sign-in page. After authorising, your account is created and you skip the manual email verification step.

A workspace is a container for one brand or client. It holds your social accounts, posts, media files, and team members. The Free plan includes 1 workspace. All paid plans (Basic and above) include unlimited owned workspaces, so you can manage multiple brands or clients.

247BrandHQ currently supports Facebook Pages, Instagram Professional, and WhatsApp Business. Visit the Social Accounts page in the app to connect your accounts.

Social media platforms issue temporary access tokens that expire after a set period. When a token expires, 247BrandHQ can no longer publish on your behalf. To fix this, navigate to Social Accounts, find the affected account, and click Reconnect to re-authorise with a fresh token. Scheduled posts will retry automatically once the account is reconnected.

Yes. In the Composer, you can select any combination of your connected social accounts. The same post is published to all selected platforms simultaneously at the scheduled time.

The first comment field in the Composer lets you add text that is posted as the first reply to your own post immediately after it goes live. This is commonly used on Instagram to add hashtags to the first comment rather than cluttering the caption.

Scheduled posts that were already in your queue before expiry will still attempt to publish during the 7-day grace period. After the grace period ends, your account reverts to Free plan limits and any posts exceeding those limits may not publish. Renew your subscription to prevent interruption.

AI credits are used each time you generate content with the AI tools — caption generation, hashtag suggestions, rephrase, translate, and AI Studio generation. Each AI action deducts a small number of credits from your monthly balance. Credits reset on your billing anniversary date. You can purchase top-up packs that do not expire.

No. Your content (captions, posts, media) is sent to AI providers only to generate the requested output. We do not use your content to train AI models. Our agreements with AI providers prohibit this. See our Privacy Policy for full details.

AI Autopilot automatically generates social media posts on a schedule and adds them to your queue. You can configure it to create drafts only, require your approval before publishing, or publish automatically. Autopilot requires the Business plan or above and sufficient AI credits to operate.

The Client Reviewer role is designed for external clients or stakeholders who need to review and approve content before it goes live. A Client Reviewer can only see posts pending their approval and either approve or reject them — they cannot create posts or access any settings.

On the web app, we accept payments via Paystack and Flutterwave, which support Nigerian Naira, US Dollars, and other African currencies. Payment options include cards, bank transfers, USSD, and mobile money depending on your country. On Android, subscriptions are processed through Google Play. On iOS, through the Apple App Store.

When you cancel, your plan remains active until the end of the current billing period. After that, your account reverts to the Free plan limits. Your data and settings are not deleted — you simply have fewer features available. You can resubscribe at any time.

If your paid subscription expires and you do not renew within 7 days, your uploaded media files are permanently deleted. This applies to cancellation and failed payments that result in subscription lapse. Your account, posts history, and settings are retained. Renew before day 7 to keep your files.

Social account access tokens are encrypted at rest using AES-256. All data is transmitted over HTTPS/TLS. We apply role-based access controls and maintain audit logs of sensitive operations. We never store your social network passwords — only OAuth tokens granted by the respective platform.

Yes. Your 247BrandHQ account can be active on multiple devices simultaneously. You can review all active sessions and revoke individual sessions from Settings → Security → Active sessions.

Yes. The 247BrandHQ app is available on both Google Play (Android) and the Apple App Store (iOS). All core features are available on both platforms.

Most features require an internet connection. However, the app supports offline drafts — you can write a post caption and add media attachments offline. The draft is saved locally and you can publish or schedule it when your connection is restored.